Philadelphia International Airport’s (PHL) Guest Experience and IT departments have been working in collaboration to launch a new and innovative way to assist travelers. The Virtual Information Program will allow guests to have live, virtual interactions with the airport’s Information Services team to enhance the current methods of assisting passengers at PHL. Operating 24 hours a day, seven days a week, travelers will be able to contact a live person for assistance with general questions.

Philadelphia International Airport (PHL) welcomed more than 19.6 million passengers during calendar year 2021, an increase of almost 66 percent over 2020, when the beginning of the COVID-19 pandemic devastated the aviation industry. PHL also saw continued cargo growth in 2021, handling 643,138 tons of air freight and air mail combined, up 3.2 percent from 2020. 

JetBlue Airways Training Liaison Dana Ellis, a five-year JetBlue veteran, recently received the “Impression Makers” award in the second round of Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes customer-facing employees who provide direct customer service to passengers.     

As more people return to air travel, the Philadelphia International Airport (PHL) Volunteer Navigators are more important than ever to help customers navigate the terminals.

The Passenger Assistance team at Philadelphia International Airport (PHL) has 30 years of experience assisting passengers as they navigate their way throughout the airport and find their next destination. The team is part of the Guest Experience (GX) Department and assists U.S. Customs and Border Protection (CBP) as needed by translating important information to arriving international passengers.  

Parkway Corporation Ground Transportation Associate Ibrahim Osman Koroma was recognized in the “Teamwork Makes the Dream Work” category of the Philadelphia International Airport’s (PHL) second round of the Employee Recognition Program. This distinction acknowledges employees who create a positive experience for guests through service and delivery while collaborating with other organizations.     

At a Senate Commerce, Science, and Transportation Committee hearing on December 15, 2021, United Airlines CEO Scott Ki

The City of Philadelphia’s Division of Aviation (DOA) has announced Delicsha Wilds as its new Chief Administrative Officer (CAO). Wilds, who joined the Division of Aviation in 2019 as Deputy Director of Human Resources, had served the dual role of A

Philly Pretzel Factory Supervisor Markera Tymes recently received the “Impression Makers” award in the second round of Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes customer-facing employees who provide direct customer service to passengers.