Welcome to the PHL employee webpage. Access the latest news and important updates for all airport staff members. For more information contact [email protected].
Customer Service Resources
Information & Employee Perks
Important Contacts
PHL's Airport Employee Recognition Program is an airport-wide effort to recognize outstanding employee performance and conduct that supports our collective goal of providing a safe, smooth and enjoyable guest experience.
Personnel from across the airport community are encouraged to nominate other airport employees, direct reports or contractors from any organization that demonstrates three or more of the Airport Community Values:
- Customer-centrism
- Teamwork
- Transcending expectations
- Proactive communication
- Effectiveness
- Respect
- Integrity
- Courage
When you see great performance, take a moment to recognize the employee by sharing their story and completing the form here.
To learn more about the Employee Recognition Program's award recipients click here.
*Please note that the next quarterly deadline for submissions is April 30, 2024. Airport employees may be nominated by passengers or any fellow airport employee. Employees may not nominate themselves for an award.
Employment seekers are able to access employment opportunities with the airport through the City of Philadelphia, Department of Aviation, businesses that operate airport food and retail shops, airlines, Transportation Security Administration, and other federal agencies at and around Philadelphia International Airport. Click here to explore career opportunities.
The Department of Aviation’s GX Department works with PHL partners and stakeholders to improve the airport experience for guests and team members.
The team approaches this work by:
- Facilitating airport-wide communication and trust
- Working collaboratively to create a unified, guest-centric approach, build community and progress a hospitality mindset
- Influencing improvements that drive ease and convenience for guests
- Developing experiential activities for passengers and employees
PHL GX Vision Statement
At PHL, together we elevate the airport experience by offering meaningful interactions that make each guest feel welcome, valued and appreciated.
GX Stakeholder Council
The Guest Experience (GX) Stakeholder Council brings leadership from across the airport together to develop a shared vision and initiatives to enhance the airport. Quarterly full Council meetings provide a forum to share information, build relationships and collaborate to improve the PHL experience for passengers and employees. The GX Council is facilitated by the GX Department.
PHL Food & Shops merchants offer a 10% airport employee discount when you show your badge. Employees that use OrderAtPHL.com or download the Grab mobile food ordering app can access a variety of employee meal deals. Food can be picked up in person, curbside at Terminal E departures or delivered to your location in the terminals.
Airport employees can purchase discounted monthly SEPTA transpasses and trailpasses at the Hudson News location in Terminal D, Space D5A. The passes are loaded onto employees' SEPTA Key cards at the Hudson News location. SEPTA Key cards are also available for purchase for $4.95 for employees that need them.
Philadelphia International Airport
Parking Registration
New Access System - Employee Parking Lots
Bartram Avenue • Cargo City
For Questions Contact: Parkway Corp. Customer Care Center Terminal A East Baggage Claim
Email: [email protected]
Phone: 215-863-4054
The employee parking lot is located at 8400 Bartram Avenue (next to the Wawa; for directions, enter “PHL Employee Parking” or “8400 Bartram Avenue” into your GPS) and in the Cargo City parking lot. First Transit shuttles operate every 15 minutes from the Bartram Avenue lot 24 hours a day and every 30 minutes from the Cargo City lot between 6 a.m. and midnight.
PHL's Badging Office, located in the Airport Communications Center between Terminals C and D on Departures Road, is open Monday-Friday from 9 a.m. - 9 p.m. The office is closed weekends and holidays.
- For more information about the badging process, click here.
- For an air carrier replacement badge request form, click here.
- For a non-air carrier replacement badge request form, click here.
- Tenant Security Advisory - New Scheduling website for Badging & Fingerprinting, click here.
- To report a lost or stolen badge and General badging information, call 215-937-5452
Note: If you had any appointments booked after July 1st you will need to reschedule.
Badging and fingerprinting office hours remain unchanged. Appointments are available for Fingerprinting, New Badges, Transfers, Add-Ons and Upgrades, just as before. Please contact Sean at [email protected] and [email protected] or reach out to Systems Control or a DOA Security Supervisor at (215) 937-5452 with any questions.
The new website also allows a new virtual “Walk-In Queue.” Which is available online. Walk-In queues can only be joined during open hours but will allow users to join from anywhere and be added to a waitlist, upon arriving they can let the badging or fingerprinting operator know through the link, notification will be sent when they are up next. Walk-In virtual queue will not start until the service is live! The available walk-ins are below:
Fingerprinting/IETC
• Airline App Drop-Off (Badging Apt Still Required)
• Transfer or Add-On Drop Off (Badging Apt Still Required)
Badging
• Downgrade
• Damaged/Lost/Stolen Badge