PHL Impression Maker: JetBlue Airways Airport Operations Crewmember Ken Bowen

JetBlue Airways Airport Operations crew member Ken Bowen was named an “Impression Maker” in Philadelphia International Airport’s (PHL) recently launched Employee Recognition Program. The Impression Maker category recognizes employees who provide excellent customer service while working directly with guests.   

PHL Launches New Employee Recognition Program

Philadelphia International Airport’s (PHL) new Airport Employee Recognition Program honors employees from all airport stakeholders for going above and beyond their typical job duties to create a positive experience for PHL’s guests. The program strives to boost employee morale and positively impact PHL culture airport-wide.  

Latia Hayes Enjoys Spreading Positivity Through HR Trainings

“PHL picked me! Working at the airport has been an awesome experience. I enjoy working with my peers and leadership,” said Administrative Technician I Latia Hayes. “Everyone I have encountered at the Division of Aviation has been so helpful and cheerful. I have felt welcomed to work at the airport since my first day.” 

Frontier Offers PHL Passengers Another Caribbean Option

Destinations with sun, sand and opportunities for outdoor recreation have been the top vacation spots for travelers this summer.  Guests looking to continue that trend when the fall and winter chill set in will have another option at Philadelphia International Airport (PHL) beginning November 2. Frontier Airlines is adding nonstop service three times a week to Lynden Pindling International Airport (NAS) in Nassau, Bahamas.

The Airport Guest Experience Following 9/11

With national security on high alert and new airport check-in measures in place, many passengers returning to air travel following the events of September 11, 2001, were anxious. New rules and regulations meant that passengers had to arrive at the airport hours before their flights and wait for flights without non-ticketed guests. Airports were tasked with keeping guests relaxed and occupied for the extended times they were spending in the terminals before takeoff.   

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