Parkway Corporation’s Ground Transportation Associate, Marie Belizaire recently received the “Impression Makers” award from Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes customer-facing employees who provide direct customer service to passengers.
As a ground transportation associate, Belizaire assists passengers in navigating the different transportation options available at PHL. In addition, she utilizes her fluency in French, Creole, and some Spanish to communicate with passengers who need help communicating in English.
“I enjoy helping passengers and translating for them,” said Belizaire. “They are so happy when you’re able to help them. I’m proactive and reach out to them if they look confused. I’m glad to help them and see them walk away with a smile.”
At PHL, Belizaire is known for customer-centrism, the prioritizing of passenger needs, her teamwork, and proactive communication.
In her nomination of Belizaire, Parkway Corporation Assistant Manager Ayesha Howie stated, “Earlier this year, I got a call from another employee who needed help communicating with a Creole-speaking passenger. Ms. Marie, as she is affectionately called, went to Terminal E and spoke with the passenger, who explained that he had just come from Haiti and was trying to get to his cousin’s house. He told her he had been at the airport since 3 a.m. and gave Ms. Marie the address to where he was going; it was in the Northeast section of Philadelphia. They checked the price for a taxi, and it was about $70, while the man only had $20. They also checked the rideshare app price, which came to $37. Instead of paying for a rideshare for the man like she started to do, Ms. Marie asked him to call his cousin again to see if he would pick him up, but the cousin was unavailable. After observing the passenger was distraught and emotionally overwhelmed, she reached out to a Haitian minister she knew. He found someone to pick up the passenger and pay for him to stay in a hotel until other arrangements were available. The minster mentioned Ms. Marie in his Haitian podcast, where he mentioned what happened to this passenger and how Ms. Marie helped the Haitian man. Since then, the passenger has called Ms. Marie periodically to thank her and let her know he’s doing okay. I think it was a great thing that Ms. Marie did, being very patient with him and finding the resources that helped him get a safe place to stay. Since then, Ms. Marie has helped me communicate with other Creole, French, and Hispanic-speaking customers that need help finding family members.”
There’s never a dull moment for Belizaire, who believes life is a school as she learns something new every day. She exudes positivity and finds her job most fulfilling when passengers tell her she’s ‘made their day.’
Airport Operations Officer Supervisor Jeremiah Hall, also nominated Belizaire for assisting the passenger from Haiti. Hall stated, “We appreciate and thank Ms. Marie for her concern and coordination efforts that resulted in the successful transition of the passenger.”
While working, Belizaire is always happy to collaborate with her coworkers during meetings where communication is key. “We have good teamwork,” she said. “I like my coworkers because we help each other and are on the same page.”
She enjoys the opportunities the aviation industry provides for people and loves experiencing the different cultures of passengers. In addition, she’s a people person who enjoys solving passengers’ problems by assisting them.
“I enjoy working for Parkway,” said Belizaire. “That’s why I’ve been here for 16 years.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information about the program and to nominate an employee, click here.