Let Us Help You Get Around PHL

Awesome! You’ve made it to the airport, through the security checkpoint and into the terminal with ease because you had a transportation plan for getting there and arrived more than two hours before boarding time. You also signed up to receive flight updates. Smart. Now what?

Listen, we recognize that while travel is fun, the airport can sometimes be unsettling-- especially if you are an infrequent flyer. But don’t worry, you’re not alone. At Philadelphia International Airport (PHL), our guests are our priority, and we are committed to providing the best service possible to meet everyone’s traveling needs.

Here are some ways that will help you navigate your way around PHL:

  •  Throughout the terminals, large electronic boards give updates on flight arrivals and departures. Pay attention to be aware of any time or gate changes. 
  • Staff and PHL Volunteer Navigators at information desks are available to answer questions that you may have. There are also monitors at each information counter that allow guests to have live, virtual interactions with airport staff available 24 hours a day. You can find “How Can We Help” signs throughout the terminals that have QR codes, and you can speak with a virtual agent from your device, wherever you are in the airport.  
  • Hidden Disabilities Sunflower Program lanyards are available at information desks. The green sunflower lanyards help employees recognize travelers who may need additional time or help navigating the airport and boarding planes.
  • There are well-trained airport staff members who help arriving international travelers in the Customs area and provide multi-lingual support for non-English speaking guests.
  • For guests requiring a wheelchair, inform your airline in advance that mobility assistance will be needed. Escorts can take passengers from check-in, through security, and to their gates.
  • You may notice that we are updating our restrooms, we’ve also added facilities for adults who require assistance. If you see a survey pad, please take time to give us a quick electronic rating.
  • Nursing moms have several options throughout the airport for feeding or pumping in privacy, including our recently-opened built-in lactation suite in the B/C Food Court.
  • Hungry? Mangiare, EAT! PHL’s Food and Shops has approximately 150 shops and restaurants at the airport. You can choose to sit-down or take-out from a top-rated restaurant like Bud and Marilyn’s in Terminal C, Chickie’s and Pete’s (A-West, C, D/E Connector, or E) or Jack Duggan’s Pub and Restaurant (Terminal A). Win Kitchen (Terminal F) is one of several new fast-food choices at PHL. You can also grab a few items at one of our shops, like 1920 Merch Co. and Lily Palmer.  
  • Lose something? We know how easily items can be misplaced as you navigate your way through the airport. For items lost in the terminals or at concessions, contact 215-937-6888 or email lostandfound@phl.org and our team will try to help you recover your item. If you forgot an item at a TSA security check point, contact PHLlostandfound@tsa.dhs.gov. The hours of operation are Sunday through Saturday, 10 a.m. 2 p.m. For anything that may have been left on an aircraft, you must contact the airline carrier.
  • Have you noticed the Wagging Tails Brigade? These volunteer teams of certified handlers and therapy dogs walk through the terminals, providing comfort to nervous flyers and anyone who loves dogs. They’re super cute and friendly.
  • Lastly, when returning home to PHL, if is picking you up, consider having your ride wait for you in the free cell phone parking lot. There are plenty of parking spots to safely wait for your arrival. Electronic boards are in the lot to keep them notified of your flight’s arrival.  

We hope that this information will be helpful to our new and returning travelers as you navigate your way throughout the airport. Remember, go to PHL.org for more information on what’s new at PHL!  

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Media Contacts

Heather Redfern
Public Affairs Manager
215-600-6105
heather.redfern@phl.org
Shawn Hawes
Public Information Officer
215-490-6465
shawn.hawes@phl.org

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