On July 30, MarketPlace PHL, the concessions management company for Philadelphia International Airport (PHL) officially launched “PHL Order Now,” the upgraded mobile ordering system for PHL Food & Shops. This new platform represents a major step forward in digital convenience for travelers and employees.
PHL Food & Shops was one of the first airport concessions programs to partner with Servy (formerly Grab) and launched Order At PHL in 2020. It is now among the first programs to adopt and help shape Servy’s next-generation platform designed to make ordering food at the airport faster, easier, and smarter. The MarketPlace PHL team worked closely with Servy and Pepsi to bring the new PHL Order Now platform to life, from guest-facing improvements to advanced marketing tools, platform integrations, and future-ready capabilities that can expand into retail and other programs tied to the airport’s 2026 initiatives.
The new PHL Order Now platform includes:
- A cleaner, mobile-first website design
- Streamlined restaurant discovery by terminal
- Multi-concept cart where guests can order from multiple restaurants in a single transaction
- Pre-ordering that allows customers to place orders in advance for added convenience and to reduce wait times
These updates are designed to create a more seamless experience for guests and improve operational efficiency for merchants. To ensure a smooth transition to the new platform, the MarketPlace PHL team held training sessions with frontline staff and merchant leadership teams and updated menu information and coordinated food photography to elevate the digital customer experience.
“This isn’t just a tech update. It’s a big step toward making the airport concessions experience more enjoyable. Whether you’re a traveler trying to grab a quick bite or an employee on your break, PHL Order Now is designed to make ordering easier, faster, and more personalized,” said Dana Krawchuk, marketing and guest experience manager for MarketPlace PHL.
Explore the new ordering experience at phlordernow.com.
