September 15 to October 15 is National Hispanic Heritage Month, a time to celebrate the histories, cultures, and contributions of immigrants and American citizens whose ancestors came from Mexico, Spain, the Caribbean, and Central and South America. The City of Philadelphia Department of Aviation celebrates the contributions of Hispanic people in the aviation industry and beyond.  

Meet Miguel Suarez Caro, a dedicated Frontier Customer Service Agent who finds joy in assisting guests from check-in to boarding. Suarez Caro started in his role nearly a year ago. He takes pride in delivering exceptional customer service and facilitating global connections. His ability to form strong bonds with guests within minutes is a testament to his passion for his work.  

“I like interacting with passengers,” he said. “No two days are the same. Every passenger has a different story.”  

Suarez Caro immigrated to the U.S. from Columbia four years ago and is proud to be part of Hispanic Heritage Month recognition events. “It’s an important moment for Hispanic people in this country,” he said. “We recognize this important date for our contributions to the economy and society.”  

Suarez Caro is passionate about travel and the connections it provides not only passengers but also him personally, as he enjoys visiting different states. His work ethic includes patience and problem-solving with passengers. His native language is Spanish, and he regularly interacts with guests who appreciate his fluency. He loves learning new things and is currently learning French.  

At Frontier, Suarez Caro is proud of the company's unwavering commitment to diversity and its inclusive environment. “I’m proud of being Columbian,” he said. The concept of family is strong in our culture.” This inclusive culture at Frontier makes him feel valued and appreciated and part of its employee family. 

“Every group is important,” he said. “I like that throughout the year, we celebrate other people. All groups of people can showcase the best of their heritage.” 

Suarez Caro is excited to call Philadelphia his current home. “I love Philadelphia,” he said. “I like everything about it. We are close to everything. It’s a center point. I thank PHL for recognizing Hispanic Heritage Month.”