Non-Discrimination and Language Access
Notice of Non-Discrimination

The Philadelphia International Airport (“Airport”) does not discriminate on the basis of disability, race, color, national origin, sex, sexual orientation, gender identity, age, creed or any other protected class. PHL complies with all applicable laws including Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) to ensure that Airport facilities are accessible to individuals with disabilities. Additionally, PHL Complies with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987 (PL 100.259), Section 520 of the Airport and Airway Improvement Act of 1982, and related authorities, known as “Title VI and related requirements”.

The Airport does not discriminate in hiring or employment practices and complies with all Equal Employment Opportunity Commission requirements. The Airport provides effective communication and reasonable modifications for qualified persons with disabilities, so they can take part in programs, services, and activities. The ADA does not require the Airport to take action that would impose an undue financial or administrative burden or fundamentally alter the nature of its programs or services. Complaints, questions, and feedback can be submitted to the Director of Access and Accessible Programs/Title VI Coordinator at accessibility@phl.org.

The DOA recognizes that the population eligible for services includes Limited English Proficient (LEP) individuals. It is the DOA policy to grant access to services or programs to every person even when the person has a limited ability to speak, understand, read, or write English. The DOA intends to take reasonable steps to provide LEP persons with meaningful access to services and programs.

The PHL website (www.phl.org) contains information about the range of programs and activities at PHL. The website can be translated in more than 150 languages.

PHL does not and will not undertake any program, project, or activity that has a disparate impact on the basis of race, color, or national origin (including limited English proficiency), or disability without eliminating or minimizing the impact to the extent possible and without a substantial legitimate nondiscriminatory justification for the program, project, or activity.

Complaint Process

To file a complaint, contact Saron McKee within 60 days of the violation. We recognize that it may take longer, in certain cases, to file a complaint and consider extensions on a case-by-case basis.

Saron McKee
Email: accessibility@phl.org

Online Form: https://www.phl.org/about/accessibility/access

Submit the complaint electronically online or via email.

If a verbal complaint is received, the complainant will be given a copy of the Airport’s Discrimination Complaint Procedures and instructed to submit a written complaint via email or online form.  Accommodations will be provided upon request to individuals unable to file a written complaint due to a disability. For an accommodation contact accessibility@phl.org

Initial Procedure

The Coordinator may meet with the complainant to clarify the issues, obtain additional information, and determine if informal resolution might be possible in lieu of an investigation.  If successfully resolved, the Title VI Coordinator will issue a closure letter to the complainant, record the disposition in the complaints log, and report the resolution to FAA.

Avoiding Future Discrimination

In addition to taking action with respect to any specific instances of discrimination, PHL will identify and implement measures to reduce the chances of similar discrimination in the future.

Intimidation and Retaliation Prohibited

PHL employees, contractors, and tenants will not intimidate or retaliate against a person who has filed a complaint alleging discrimination. The FAA nondiscrimination poster is located here.

For information on filing a complaint with DOT/FAA, please contact accessibility@phl.org.