Frequently Asked Questions
What is Real ID?

Passed by Congress in 2005, the REAL ID Act established minimum security standards for state-issued driver's licenses and identification cards and prohibits Federal agencies from accepting licenses and identification cards that do not meet these standards.  

By May 7, 2025, individuals must obtain a REAL ID if they wish to fly on commercial aircrafts or access federal facilities. Acceptable alternative includes U.S. passport and Enhanced Driver’s Licenses (EDL) issued by Washington, Michigan, Minnesota, New York, and Vermont.

Visit your driver’s licensing agency to find out what is required to obtain a REAL ID.  At a minimum, you must provide documentation showing:  1) Full Legal Name; 2) Date of Birth; 3) Social Security Number; 4) Two Proofs of Address; and 5) Lawful Status.

States may impose additional requirements, so check with your state’s driver’s licensing agency, for additional guidance and assistance.

Obtain additional information from this Homeland Security website.

Are there courtesy phones available in the airport and how do they work?

There are white courtesy phones located throughout the airport that can be operated by voice to connect with various departments within the airport.  To utilize the phone and dial (one of the extensions posted on the wall). If you would like to call any of the departments from your cell phone add the area code (215) and 937 before the extension.  For example, to call customer service from a cell phone dial 215-937-3636.

Can I bring my medications on the airplane?

If you have any medical devices, such as syringes or special apparatus that might be questioned at the security checkpoint, you should check with your airline in advance of the flight to confirm requirements.

Many airlines issue "companion passes" to non-travelers assisting travelers with disabilities that allow them to accompany passengers to the gates. Travelers should check directly with the airlines they are traveling on to see what options are available.

Portable oxygen containers (POCs) must meet FAA requirements and must be pre-approved with your airline. Contact your airline for details and to make arrangements.

What is TSA Cares?

TSA Cares is a helpline for travelers or their companions. The hours of operation for the TSA Cares helpline are 8 a.m. to 11 p.m. EST from Monday to Friday and 9 a.m. to 8 p.m. EST on weekends and holidays.

TSA Cares
Phone: 855-787-2227

Federal Relay 711

E-mail :

The Transportation Security Administration (TSA) offers assistance to travelers with disabilities, medical conditions, or those who need accommodations during the security screening process.

TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. You may call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. For more information, call (855) 787-2227, email or visit

At the airport, travelers requiring special accommodations or who are concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.

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